Dealing with host family calls

Host families will call you, be polite and informative – they are our customer too and we need them!

What time is my student arriving?

Host Family's student has just moved out and no one told them.

Host family no longer want their student.

Their student is under 18 and hasn't come home.

Their student is over 18 and hasn't come home.

Their student is having asthma attack.

Be professional and take ownership of the call, remain calm and keep the host family calm. Do not argue  -  remember to say please and thank you!

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