• Keep phone fully charged & switched on at all times.
• If you divert the phone during office hours, remember to take the diversion off.
• If you are somewhere you may not hear the phone, remember to check frequently for missed calls.
• Try not put yourself into a situation where you may not be able to answer calls or hear the phone.
• Make sure you have emergency iPad, phone, numbers & papers with you at all times
• Note details of calls on the record in this file and log file notes to the student’s booking as soon as possible.
ON CALL ITEMS
• Phone & charger
• iPad & charger
• Emergency procedures & flow charts
• Airport transfer list for new arrivals
• Details of any other taxi bookings for the week
• School emergency list
• Lists of all details of all host families
• Name list for all students currently registered in the school and which accommodation they are staying in
• Worldwide emergency list
• List of spare HF accommodation
• Any relevant activities information
• Residence room lists
• General school information (door codes etc)
• Guidelines for taxi drivers
• Record for noting details of calls (later passed on to relevant department)